Refund policy
Return & Refund Policy
At booksocialclub.com, customer satisfaction is very important to us. Because our products are made-to-order, we have specific guidelines regarding returns and refunds.
Return Policy
Our policy lasts 30 days from the delivery date. If 30 days have passed, we unfortunately cannot offer a return or refund.
All items are made to order based on your selected options (such as size, color, and design). For this reason:
- We do not accept returns or exchanges for change of mind or incorrect selections made by the customer.
- We only accept returns or replacements if the issue is caused by our error.
If there is a mistake on our side (wrong item, defective product, or printing issue), we will:
- Request photo proof for verification
- Offer a replacement or refund at no additional cost
Refund Eligibility
We accept refund or replacement requests in the following cases:
- Your order is lost due to our shipping issue
- You received the wrong item or an incorrect design
- The product is damaged, defective, faded, or missing parts
- The product is significantly different from what was described
- Your cancellation request was missed within 24 hours of placing the order
We do not accept refund or return requests if:
- The order was lost due to the incorrect address provided by the customer
- The item is not damaged, but you changed your mind
- The product was damaged due to misuse by the customer
Order Cancellation
Within 24 hours of placing the order: Full refund.
After 24 hours, your order may already be in production and can no longer be canceled.
Refund Method
Approved refunds will be issued to your original payment method:
- Credit/Debit Card
How to Request a Refund
To process your request, please contact us at: support@booksocialclub.com
Include the following information:
- Your order confirmation or receipt (or reply to your order email)
- A clear explanation of the issue
- Photos (if applicable)
⚠️ Please do not return any items before contacting us and receiving confirmation.
Return Process (If Approved)
If your return is approved:
- We will provide instructions on where to send the item
- If the issue is our fault, we will cover the return shipping cost
Please allow:
- Up to 7 days for inspection after we receive the item
Refund Processing Time
Once your refund is approved:
- Refunds are issued to your original payment method
- Processing time may vary depending on your provider:
- Credit cards: may take up to 15 days
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing delays may occur)
If you still need help, contact us at: support@booksocialclub.com
Final Note
As all our products are made to order, we appreciate your understanding of our policy. Our goal is always to deliver tees that you'll love wearing — and that fellow readers will recognize across the coffee shop.