Refund policy
Order Cancellation
You can cancel your order within 24 hours of purchase. If your order is cancelled, you will receive a full refund. We cannot cancel your order once it has already shipped.
Refund
We will offer a refund or free replacement if the item you receive is incorrect or damaged.
If you'd like to return or exchange a product, please contact our customer service team by email within 30 days of receiving your order, at support@booksocialclub.com.
- Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.
- To be eligible for a return: ① Your item must be unused and in the same condition you received it. ② Customized products can only be returned if defective, damaged, or incorrect. ③ Pack your return item(s) securely, in the original packaging if possible, and securely attach the return label to the outside of the package. Merchandise must have all tags, including any Book Social Club hangtags, attached. ④ Merchandise must be returned within 30 days of the delivery date. Return packages must be dropped off with the shipping carrier within 7 days of receiving a return label, otherwise the return will not be accepted and no refund will be issued.
- Book Social Club is not responsible for lost, missing, or stolen packages once they are marked as delivered by the shipping carrier, and such orders will not be re-sent or refunded.
- We cannot provide returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, or seam/hardware damage.
- Orders returned to us due to an incorrect shipping address, attempted deliveries, or deliveries not rescheduled by the customer within 30 days of the first delivery attempt will not have shipping charges refunded. We cannot accept responsibility for packages not received due to an incorrect shipping address.
- If a return is caused by the customer, the customer is responsible for the return shipping fee, based on the carrier chosen. If the return is due to our error — damaged or incorrect goods — the customer is not responsible for the shipping fee.
To file a claim, please contact us with your order number and an explanation of the issue. You must email us a picture showing the problem or defect.
Kind Reminder
Returns cannot be processed without prior authorization by email at support@booksocialclub.com Returns shipped to us without prior authorization are not eligible for refund, exchange, or store credit, are not eligible for dispute or chargeback, and may not be shipped back to the customer except in special circumstances at the customer's expense.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before a refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears. If you've done all of this and still have not received your refund, please contact us at support@booksocialclub.com
Contact Us
If you have any questions about our return policy, please contact us at support@booksocialclub.com